FAQ

Prior to move-in residents will receive an email containing a Resident Portal username and password. This information can be used to login to the associated account within the Resident Portal.

Simply go to the Resident Portal and click “Reset Password”, a new password will be sent to the email address associated with the account. Just follow the instructions within the email to log in.

If your desired community is on waitlist you will need to submit the application and pay the application fee. As we get notices from students that are graduating and moving out, we will email the next waitlist applicant in queue. You will lock in the pricing that was offered at the time you submitted your application as prices are changing weekly. Full groups will get preference. If we are unable to secure a spot for you we will refund your application fee.

All rent installments are due on or before the 1^st of each month for the duration of the lease term. We do offer a five day grace period that ends at 11:59 PM on the 5^th of each month, during which payments will be accepted without incurring late fees.

Rent charges can be seen by logging into the Resident Portal (see “Account Login” for help accessing this information). The rent installment amount can also be found within the signed lease agreement. A copy of the lease is provided by DocuSign after signing.

A late fee is 10% of the total rent amount. Late fees are applied to the account after a 5 day grace period (see “Rent” for more information).

Oasis 1 & 2 Bedroom – Full XL
Oasis 4 & 6 Bedroom – Twin XL
Cornerstone – Full XL
College Square – Full XL

We recommend for common areas kitchenware (utensils, pots, pans, etc.), bathroom supplies, and cleaning products. For individual rooms we recommend bedding (see above for bed sizes), pillows, clothes hangers, etc.

Yes, there is no need to purchase or move any additional furniture.

The dates for the lease term can be found within the signed lease agreement. A copy of the lease is provided by DocuSign after signing.

When you rent with us you are only responsible for you. If you rent a regular apartment with another company in town and one of your roommates falls on hard times or skips town….. you are stuck with and responsible for their rent and their utilities if they do not pay.

This is a great benefit that our students and parents love!

Follow these steps to setup autopay:

1. Login to the Resident Portal (see “Account Login” for help).
2. Enter new account information or edit the currently saved information. This will be the account that the rent payment is deducted from on the 1^st of each month.
3. Check the box for automatic payments to sign up for auto draft.

Prior to moving in, an email should be received with information on scheduling a move in appointment. If this was not received please call or email (manager@vuecommunities.com) the office for more information.

Deposit refunds are issued within 45 days of the lease end date. Residents will receive an itemized report with any damages that are deducted from the deposit amount.

If another room is available, a written request can be submitted to the property manager for a room transfer. Please send the request to manager@vuecommunities.com

Residents can apply for a transfer to another community anytime, but cannot transfer until the current lease term is over.

Packages can be sent directly to individual apartments. Unfortunately the offices cannot accept packages.

Parking information will be emailed prior to move -in, only one vehicle can be registered per resident. Decals will be issued at move-in.

Parking is on a first come first served basis. No commercial or RV parking.

We are proud to provide internet at all of our student communities. Below is a list of the internet providers and the associated contact information.

1. College Square: Comcast    855-638-2855
2. Cornerstone: Lumos    855-465-8667
3. Oasis: Single Digits    877-778-9283